Don’t have the kind of online reputation that you want?
There might be a reason: Customers who feel that they’ve had a bad experience are 2-3x more likely to leave a negative review. But there is a way to play defense. Our study reveals that most negative reviews are left by one of the 5 types of customers. Here are templates to help you respond to each one.
In the eBook, you’ll learn:- How you can defuse a bad situation with an angry reviewer.- How to turn certain types of negative reviewers into loyal customers.- How to deal with reviews that weren’t meant for your business.
To find out more about the power of reviews and how Big Volcano Creative & Digital Marketing can help your business grow, download a copy of our eBook, or contact us for more information 505-226-1341.